Course Batch Starts, Timing, Price & Enroll

Program Duration Batch Starts Time Price Enroll Book free demo
40 Hrs Weekend Morning-Batch USD 700
INR 30000
Enroll Now Book free demo class

About Course

ServiceNow is an IT service management tool offering a combination of ITIL v3 guidelines + Web 2.0 technology and Software as a Service (SaaS). This course is designed to explain the complete ServiceNow ecosystem and various system administration functions to attendees.
This course is best suited for System Administrators who wants to learn ServiceNow ecosystem or who are deploying a new setup of ServiceNow.
After completing this course you will be able to :

Perform core configuration tasks
Work with UI policies, Data policies and Business rules
Handle users, groups and roles
Create workflow activities, configure alerts and notifications
Create baseline performance metrics
Integrate social IT elements and learn best practices
There is no prerequisite to join this course.


ServiceNow Admin

  • 1.1 What is Service Now
  • 1.2 Why and who can use Service Now
  • 1.3 Concept of cloud computing in Service Now
  • 1.4 Introduction to ITIL foundation
  • 1.5 Navigation and users
  • 1.6 Helpful portals, releases
  • 2.1 Overview
  • 2.2 Incident management process
  • 2.3 Continual service improvement to incident management
  • 3.1 Overview
  • 3.2 Change management process (Raising, planning and Authorize)
  • 3.3 Change management workflow and change task
  • 3.4 Continual service improvement to change management
  • 4.1 Overview
  • 4.2 Problem management process (identify, Investigate, Resolve)
  • 4.3 Problem management workflow and problem task types
  • 4.4 Continual Service improvement to problem management
  • 4.5 Context menu
  • 5.1 Introduction to CI and Asset
  • 5.2 Class and category CI
  • 5.3 Model and type of assets
  • 5.4 CMDB Plug-in and CI Relationships
  • 6.1 Overview
  • 6.2 Knowledge Management Roles
  • 6.3 Application and Modules
  • 6.4 Using Knowledge
  • 6.5 Creating Knowledge
  • 6.6 Translating Knowledge
  • 6.7 Tracking and Reporting on Knowledge
  • 7.1 Introduction to SLA,OLA and UPC
  • 7.2 SLA Workflow
  • 7.3 Service Level Agreement
  • 7.4 SDLC In Service now

Exam & Certification

ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation and maintenance of the ServiceNow system.
ServiceNow Certification exams are computer-based, multiple-choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.
Exam name: ServiceNow Certified System Administrator
Number of Question: 60
Passing Score: 75%
Exam Duration: 90 Minutes
Question Type: Multiple Choice Questions, True and False, Matching



** ServiceNow Inc.

* Money Back Guarantee till demo and 1st class of the course.

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