ServiceNow is an IT service management tool offering a combination of ITIL v3 guidelines + Web 2.0 technology and Software as a Service (SaaS). This course is designed to explain the complete ServiceNow ecosystem and various system administration functions to attendees.
After completing this course you will be able to :
Perform core configuration tasks
Work with UI policies, Data policies and Business rules
Handle users, groups and roles
Create workflow activities, configure alerts and notifications
Create baseline performance metrics
Integrate social IT elements and learn best practices
ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation and maintenance of the ServiceNow system.
ServiceNow Certification exams are computer-based, multiple-choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.