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2 Days Weekend Morning-Batch USD 300
INR 15000
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# Cloud lab charges will be extra. Our technical consultant will share actual lab charges with you.

About Course

This course will help to the professionals who are looking for basic understanding of ITIL framework.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.
After doing this workshop you will be able to gain knowledge about -
  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training


ITIL Foundation

    The purpose of this unit is to help the candidate to define the concept of a service, and to comprehend and explain the concept of service management as a practice.
    The purpose of this unit is to help the candidate to understand the value of the ITIL service lifecycle, how the processes integrate with each other, throughout the lifecycle and explain the objectives, scope and business value for each phase in the lifecycle
    The purpose of this unit is to help the candidate to define some of the key terminology and explain the key concepts of service management.
    The purpose of this unit is to help the candidate to comprehend and account for the key principles and models of service management and to balance some of the opposing forces within service management.


    The purpose of this unit is to help the candidate understand how the service management processes contribute to the ITIL service lifecycle, to explain the purpose, objectives, scope, basic concepts, activities and interfaces for four of the core processes, and to state the purpose, objectives and scope for eighteen of the remaining processes.


    The purpose of this unit is to help the candidate to explain the role, objectives and organizational structures of the service desk function, and to state the role, objectives and overlap of three other functions.


    The purpose of this unit is to help the candidate to account for and to be aware of the responsibilities of some of the key roles in service management.

Exam & Certification

ITIL Foundation
Question Type - Multiple choice questions
Number of Question - 40 questions
Passing Marks - 65%
Duration - 60 Minutes

Select Trainer for Demo

Certification: PMP , P3O , SAFe Practitioner , SAFe - Agile , ITIL Foundation
Professional Experience
Training Experience

B.E Electronics

Agile , ITIL Foundation, PMP, PRINCE2, SAFe - Agile, Project, Agile and DevOps,

Project Management trainer/consultant with broad e xperience in all aspects of Project/Program Management, Agile coaching and working with financial services clients Read More...
Meenu Pandey
Certification: SAP MM , PRINCE2
Professional Experience
Training Experience


C, C++ , English, ITIL Foundation, Oracle, PRINCE2, SAP MM, SAP Procure to Pay, SAP SD, Soft and Behavioral Skill,

A result oriented professional with over 10 yrs of experience in IT. Good understanding of processes, good analysis and interpretation of skills. Proficient in managing efficient and skilled technical team. Target and achievement oriented with an ability to take up challenges and perform in challenging work environment. Possessing valuable insights, keen analysis and team approach to implement best practices to achieve business excellence Read More...
Nikhil Sharma
Certification: CCIE - R&S
Professional Experience
Training Experience


BGP, CCDP, CCIE, CCIE - R&S, CCNA - Data center, CCNA - ISP, CCNA - R&S, CCNA - Security, CCNA - Wireless, CCNA,CCNP,CCIE, CCNP, CCNP - Data center, CCNP - R&S, CCNP - Wireless, Cisco, Cisco Switches, Cisco-UCM, Citrix, Data Center, F5, ITIL Foundation, Load Balancer, MPLS, Networking , Nexus, QOS, SNMP, Storage, Switches Instal. & Config. , TCP-IP, VMware , Wi-Fi, Data Center Associate, Wireless Communication, SDN-NFV,

Rahul Rakesh
Certification: ITIL Foundation , FileNet Certified Professional
Professional Experience
Training Experience


ITIL Foundation, PMP, Server Administrator, Service & Support, ServiceNow Admin, ServiceNow Developer, ServiceNow Integration,

Rahul has been responsible for significant, enterp rise-wide &/or custom ISV projects, typically with large budgets and sizeable staff, focused on meeting project commitments, including communications with sponsors, stakeholders etc. He had/had not have strategic or operational responsibilities in various roles but spends majority of time on project management responsibilities lately. He leads the design, testing, planning, and implementation of complex projects for systems that typically affect many users and design systems processing millions of transactions on a daily basis. Read More...
I joined Rahul sir as a Fresher and was new to the IT industry. The kind of guidelines and support provided by him was appreciable. For his knowledge in ServiceNow , I have no words to express because its more above than my words. But on his teaching capabilities, I can say he is the best mentor I had in my life , he makes topics so interesting by relate them with real life which always made a complex topic to a simple one. His motto is not teaching and over the class, he always first clear our doubts, teaches us and share the relevant questions and gives us assignment ,to do practically. Anyone can easily learn from him because of his Calm and Cool nature . I always hear A Good Mentor in life always show you the good new way. Now I have experienced it. Thank you Sir for your supports and motivation.
Ayodhya Verma
Rahul Rakesh is one of the most competent IT trainer that I have come across. He has wide range of deep knowledge in IT service management from Service Strategy, design, through implementation to operations (Incident, Problem, Change, Configuration Management and how testing is conducted to ensure successful implementation. He also demonstrates his competency in analysis, programming, system integration and understanding of IT infrastructure. He also has people skill and brings real life examples to the classroom when training his clients and students. I will recommend him to anyone needing successful IT services
Professional Experience
Training Experience

MBA Finance

ITIL Foundation, PMP, Six Sigma,

Brief about yourself
Tarun Sukhani
Professional Experience
Training Experience


Agile , Agile and Scrum Master, ALM, Big Data, Cassandra, Hadoop , Hbase, ITIL Foundation, PMP, PRINCE2, Python, Six Sigma, Software Quality, TOGAF,

I am an IT executive, educator, author, internatio nal speaker, security expert, agile coach, coder, and entrepreneur with over 19 years of combined professional experience both in the U.S. and internationally. As a seasoned veteran, my expertise lies in leading teams in the design and delivery of highly scalable, concurrent, and performant enterprise software solutions with budgets of up to $100 million. I am particularly adept at building productive, self-managing agile teams with predictable velocities and delivery timeframes. I am skilled in all phases of the SDLC/ALM, with a solid foundation in Agile (XP, SAFe, Lean, Scrum, Kanban, and Scrumban) and traditional (PMI and PRINCE2) project management frameworks and methodologies. Academic credentials: Degrees in Math, Computer Science, Business Administration (Finance, Accounting, and Operations Management), and Information Systems Management Certified in Scrum (CSM, CSP, PSM I), Data Warehousing/Mining/Science, E-commerce, and Microsoft/Oracle technologies (.NET/Java) PMI/PRINCE2 project management CISO (Infosec) 6 Sigma/Lean at GEMS (GE Medical Systems) ITIL,TOGAF,COBIT,ISO27000,NIST Machine Learning/Text Mining, Genetic Algorithms, Combinatorial Optimization, Computational Finance, Driver-Based Budgeting. Proficient in Big Data/Data Science: Hadoop, Pig, Hive, HBase, Spark, R/Rattle, Cassandra, YARN, Zookeeper, Mahout Pursuing Ph.D. at Coventry University Achievements: Project Lead on over 50 projects at clients that included Fortune 500 and Global 1000 companies, spanning the healthcare, manufacturing, Internet, media, BFSI, telco, oil & gas, and education verticals.Corporate trainer and university lecturer, conducting academic and vocational business and IT courses in North/South America, Europe and Asia. Co-founder of 4 companies Consultant to 5 Fortune 500 companies Ernst & Young Winner of 2005 business plan competition Member of Who of accomplished professionals Read More...
Rowena Morais
I have known Tarun for many years now, initially from having engaged him to provide training on agile and scrum for a client of mine. Tarun is an ambitious go-getter who is focused and extremely professional. I received great positive feedback from my client about his ability as a trainer and his in-depth knowledge of the subject matter taught. I have also worked closely with Tarun in helping to get his subject matter articles on agile published with us. I would highly recommend Tarun as a trainer for Agile as well as Scrum training and wish him all the best in his career.
Srikanth Kakumanu
Tarun is a results-driven & inspirational technology leader with a clear vision, direction, and broad-based technology expertise. He is passionate, intuitive, engaged, pragmatic, systematic, agile. His experiences span from small start-ups to complex, global companies, from being technical lead to technical strategist to being the leader of larger group of architecture and engineering teams. Much of his experiences are in the area of Java, Scala, Machine Learning, Neural Networks, Cloud Computing, Data Science and what not. I am truly amazed to experience his breadth & depth of technological expertise and pleasure to be part of his team.
Sateesh T
During the years I worked with Tarun, I knew him to be vitally concerned with exceeding expectations, directing the people entrusted to his care with professionalism, compassion and tact, and above all else, delivering impressive results. He is a genuine leader whom people willingly follow precisely because he cares more about doing the right thing than about pandering to the crowd. I reserve my highest recommendations only for people such as Tarun!
Manjunath Reddy
It was pleasure working with Tarun. A true technologist, innovative and extremely talented person I have ever worked with.
Salam Khan
Tarun is a detailed-oriented and well experienced IT pundit who handles all new issues as if he has solved them before - which of course he has, as he has over two decades of Technology experience. The thing that I like the most in him is his all-round knowledge of various technologies and the overall IT. I highly recommend him for his SOA Architecture development, Play Framework, Project Management, and overall software engineering skills.
Joyce Yang
Tarun conducted a course on Agile/Scrum which I felt was the best training I had on the subject. His grasp of multiple business domains and his vast experience as an IT manager really helped me to understand the course material in a practical context. I highly recommend Tarun to any training company or corporate client looking for an exceptionally gifted communicator and IT expert.
Dr. Arayan Richard Jenkins
Whilst working with Tarun Sukhani, on a Team Building and Leadership programme I found myself being motivated by his ability to enthrall, and captivate his audience. I would be honoured to work with him and to recommend him as a Trainer / Facilitator, his command of language was outstanding without letting an accent interfere with the effect of his voice.
Affiza Fazreen
Tarun and I worked together at Experian, and again at MIMOS for Ministry of Health Project. He is super awesome person, helpful and knowledgeable - about multiple subjects from software engineering, design, to histories . He is always seeking and thinking about how to simplify complex solutions - perhaps this is rarest quality of all.
Kapil Arora
Tarun is a highly capable and industrious individual. As a pre-sales consultant and solutions architect at Atex, he was just as comfortable in front of the customer as he was behind the computer. I enjoyed working closely with Tarun on a number of client engagements throughout India and wish him well in his future endeavors. I know he will be a valuable asset to any organization looking for a well-rounded IT professional.
Hemant Om Patel
ith a solid grounding of the latest trends in internet commerce and digital publishing, Tarun also has the business sense that is critical in synthesizing effective solutions to complex problems. With excellent interpersonal skills, he manages to deliver consistently to exacting schedules, across different timezones. I believe Tarun is an excellent asset to any organisation and I sincerely hope to work with him again.
Andrew M
Tarun is an asset to any company with his deep understanding of technical solutions and exceptional presentation skills.
Tan Chin Leong
Tarun always proved himself to be a a dependable team player with solid problem solving skills (technical and non-technical issues). He is well organized, goal-oriented and thrived under adversity. He is keenly devoted to his work, but being a real person, he is also enjoyable to be around. I enjoyed working with him and I have no hesitation in recommending Tarun for any technical position pertaining to software/product development.
Joseph Poh
Tarun is a multi-talented individual with a broad range of technical and non-technical experience. In particular, he has done very well when having to deal directly with customers and solve problems to their satisfaction. He will do well in any technical role that involves having to solve difficult problems.
Maryam Zakeryfar
I had a chance to work with Tarun in Universal Connectivity and Enrichment Platform Project, As a software developer he always delivered his task on time to Quality Assurance team. With his strong academic background and industrial experience plus his level of confidence and intelligence I see Tarun as a very promising and successful person in Computer Science.
Aneel Ansari
Tarun is an incredibly talented & diligent person. He is someone that is great to have around from his professional and friendly attitude. He is output oriented and trustworthy to liaise with. Anytime you need to get some expertise on a topic you can directly contact him, well I always do. He helped me a lot not only in Experian but in other places too. Yeah, we have bumped into each other for quite a many times in different professional environments. Working with him is always a pleasure.
Renu Sukhani
I had the pleasure of working with Tarun at Apylon during my tenure as HR manager. I found him to be highly meticulous and detail-oriented. His conceptual ability and technical prowess are both noteworthy. He receives admiration from people within and outside his area of expertise. I wish him all the best in his endeavors.
Saravanan Perumal
I had the pleasure of working with Tarun as a business partner during his tenure at Apylon and separately as a corporate trainer for Aptech. Tarun is a consummate professional and a superb trainer, consistently receiving stellar reviews from his students. I would not hesitate to recommend him for any teaching or training post!"
Rajeswari Murugasu
Working with Tarun was really valuable experience to me. He is hardworking, idealistic, charismatic, detail oriented and an excellent mentor
Rushir Nairyani
Tarun Sukhani was my colleague in Profitera.He was a Senior Technical Consultant at Profitera Corporation.Tarun possesses solid technical skills which has enabled him to compose quality correspondence. He also has the analytical skills to diagnose problems and devise viable solutions by making well-thought-out decisions based on careful analysis of all factors. His ability to remain unflustered during frenzied periods proves his ability to work well under pressure.
Filipe Paiva
Tarun was the key technical person in Profitera. Nobody in the office would have so much technical knowledge about Profitera apps as Tarun did. Not only that but he was very quick solving issues. It was very valuable to have him in the team.
Genny Kaur
Tarun is detail-oriented and very meticulous with his work. He is someone that is able to solve the most difficult problem assigned to him in a very short time (life saver). He is always there to help the team and coordinate problem solving with the client.
Yu Yu
I had the pleasure to know Tarun as a Senior Lecturer during my tenure at APIIT. Tarun impressed me with his exceptional pedagogical approach and genuine interest in the welfare of his students. I would highly recommend Tarun for any future teaching position.
Nenad Jukic
Tarun is an intelligent, capable, confident, and thoughtful entrepreneur and IT expert. His technical and business skills are both superb.
Faisal Farooqui
Tarun has been an excellent Senior level Java Developer that brought in various open source solutions to our group. He is hard working and highly motivated.
Rit Faisal
Tarun is a very talented IT professional with a warm personality. He brings in great ideas and communicates very well with the team. I would love to work with him again!
Nate Volkman
I studied with Tarun in a variety of capacities while we were studying for our MBAs while at Loyola University Chicago. Tarun was a model student not only for his stellar performance in the classroom but also with regards to his professional developmental activities. One of my most valuable experiences at Loyola was working with Tarun on a business plan he created - we won first place in the 2005 Business Plan competition thanks to his entrepreneurial drive and subject matter expertise. His technical skills and business acumen would be a great asset to any employer.


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