Customer Relation Executive

Sarthak GyanTech

  1 to 2 Year         Faridabad Faridabad, India
96,000 to 1,50,000 Per Annum (INR) Openings: 4 Posted on 7 Aug 2019
Able to work on CRM activities like Service Reminder, Post Service Follow-up, Customer Satisfaction, Customer Complaint, Calling customer, CRM Activity, Customer feedback, etc..

Experience: 1 to 2 Year

Salary: 96,000 to 1,50,000 Per Annum (INR)

Industry:HR Digital Tranformation Agent

Employment Type: Full Time


Keyskills


Job Description

Able to work on CRM activities like Service Reminder, Post Service Follow-up, Customer Satisfaction, Customer Complaint, Calling customer, CRM Activity, Customer feedback, etc..
a) Follow up service reminder calls to existing customers and to promote other value-added services b) Make calls to new vehicle buyers for following up on service requirements as per the “free service” schedule. c) Make Post Service Follow up call to customers after service or repairs on their vehicle and take feedback on the experience d) Make calls to existing customers to enquire the overall level of satisfaction with the work done at the workshop e) Report any complaints or queries from customers to the concerned persons in the organisation f) Capture feedback based on complaint resolution & get CSI- Customer Satisfaction Index g) Quick Feedback – at the delivery of vehicle after the service of vehicle h) Feedback after three days of service/ repairs of vehicle (this is normally taken for CSI). i) Feedback after one month of service/ repairs of vehicle j) MIS for productivity, efficiency on calls handled, Average Call handling time, Ratio of contacted vs turn-up etc. k) Carry out Day to Day operation as per instruction of Team Leader l) Recording information as needed on the advice of Team Leader. m) Greeting clients and visitors as needed. n) Helping organize and maintain office common areas o) Maintaining office equipments as per need. p) Creating, maintaining, and entering information into databases as per instruction
Qualification: Graduation


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