Course Batch Starts, Timing, Price & Enroll

Program Duration Batch Starts Time Price # Enroll Book free demo
Weekend
40 Hrs Weekend Morning-Batch USD 500
INR 30000
Enroll Now Book free demo class
Weekend
40 Hrs Weekend Evening-Batch USD 500
INR 30000
Enroll Now Book free demo class
Weekdays
40 Hrs Weekdays Morning-Batch USD 500
INR 30000
Enroll Now Book free demo class
Weekdays
40 Hrs Weekdays Evening-Batch USD 500
INR 30000
Enroll Now Book free demo class

# Cloud lab charges will be extra. Our technical consultant will share actual lab charges with you.

About Course

The targeted audience for this course can be –

Sales Operation Managers
Customer Service Managers
Service Schedulers
Application Administrators
Office Managers
Executives and Consultants
Microsoft Dynamics CRM is a CRM (Customer Relationship Management) solution which is used worldwide by top as well as middle level organization to Increase profitability, Automate business processes, Maintain customer satisfaction and improve marketing and sales efforts. This course will provide the complete knowledge required to achieve sales targets with Social insights, Business intelligence and Campaign management with the help of Microsoft Dynamic CRM.
After completing this course you will be able to –

Manage sales operations
Work with leads and manage opportunities
Manage product catalogue with orders and invoices
Analyze sales metrics and goals
Manage and apply service level agreements (SLAs)
Use charts and dashboards to evaluate the actual results in comparison to desired results
As such there is no formal prerequisite to join this course, but having prior understanding or working experience with any other CRM application can help you to understand this course in a quick and effective way.

CURRICULUM

Microsoft Dynamics CRM

  • 1.1 Work with customers
  • 1.2 Manage sales operations
  • 1.3 Understand social listening
  • 2.1 Work with leads
  • 2.2 Create opportunities
  • 2.3 Manage opportunities
  • 3.1 Manage the product catalogue
  • 3.2 Work with opportunities and quotes
  • 3.3 Work with orders and invoices
  • 4.1 Manage sales metrics and goals
  • 4.2 Work with reports and views
  • 4.3 Work with charts and dashboards
  • 5.1 Work with service management
  • 5.2 Work with business process flows
  • 5.3 Configure service management
  • 6.1 Work with cases
  • 6.2 Create cases
  • 6.3 Maintain cases
  • 6.4 Work with the Knowledge Base
  • 6.5 Use queues
  • 7.1 Work with entitlements
  • 7.2 Work with service level agreements (SLAs)
  • 8.1 Service scheduling concepts
  • 8.2 Manage service scheduling operations
  • 8.3 Maintain services and capacity planning
  • 8.4 Schedule service activities
  • 9.1 Manage service metrics and goals
  • 9.2 Work with service management reports
  • 9.3 Work with charts and dashboards

Exam & Certification

The exam MB2 - 704, "Microsoft Dynamics CRM Application" validates the skills and knowledge of individuals regarding plan to implement, use, maintain or support Microsoft Dynamics CRM 2015 Sales and Customer Service applications.
Exam Name: Microsoft Dynamics CRM Application
Exam Code: MB2 - 704
Languages: English, Chinese (Simplified), Japanese
Technology: Microsoft Dynamics CRM
Credit towards certification: Specialist
Number of question: 50
Passing score: 70%
Exam Duration: 120 Minutes
Question Type: Multiple Choice Questions

Select Trainer for Demo


Hemant Mahajan
Certification:
From
Professional Experience
Training Experience

Qualification
MBA(IS)

Skills
.NET, ADO.NET, ALM, AWS, C#.NET , Cloud Computing, Docker, Microsoft Azure, Microsoft Dynamics CRM, MVC, OpenStack, Puppet, SharePoint , SharePoint designer, Spring AOP, MVC, TCF, TFS, WCF, WPF, Xamarin,

Profile
Love coding. Study Architectures, Enterprise desig ns, Design patterns.Love create small but powerful tools to automate the tasks as much as possible. Read More...
RATING & REVIEWS
Atul Kharecha
I have worked with Hemant during my stint with Fiserv. He is one technical architect that I highly recommend for handling complex and innovative tasks. I have truly enjoyed my experience working with him and wish him best of luck for his future roles.
Devendra Singh Rawat
I got an opportunity to work with Hemant in a project. I found him approachable and helpfull to everyone, specially me as I was new to project. His clear and though provoking ideas always force his team mates to think of best solutions for every problem. He is honest and always open for new ideas.
Varun Nagpal
I had the opportunity to work under Hemant when I had just joined SHL team at Perot Systems. He comes across as a very diligent, knowledgeable, organized and a happy person. Despite being busy, he was always willing to help and cooperate on any product knowledge or technical issues. He creates this jovial environment in the team which makes the whole working experience full of learning and fun.
Sandeep Mishra
Very good training. Theoretical plus practical both sessions were done perfectly.
Manish Jain
Certification:
From
Professional Experience
Training Experience

Qualification

Skills
Microsoft Dynamics CRM,

Profile
RATING & REVIEWS
Neeraj
Certification:
From
Professional Experience
Training Experience

Qualification
BA (Hons.), Post Graduation in Economics

Skills
.NET, Microsoft Dynamics CRM, Microsoft Server, Microsoft SQL Server , Microsoft SSRS, Soft and Behavioral Skill,

Profile
Brief about yourself Read More...
RATING & REVIEWS
Monica Piñero Gonzalo
Neeraj is an extremely capable and dedicated IT professional. He has strong analytical and communication skills which are further enhanced by his solid technical background and his enthusiasm for learning. Neeraj works extremely well with clients, coworkers, and executives, adapting the analysis and communication techniques in order to achieve the business objective
David Kilburn
Neeraj is a hard working, highly inteligent individual who always gives of his best in every situation. I strongly recommend Neeraj to any potential employer. David Kilburn
Richard King Sae-Heng
Neeraj is experienced in managing complex programs with consistent, successful results.He is a great manager of details and his expertise in web deployment, content management, and documentation have resulted in rave reviews from his clients and have made him the most sought-after project leader for large scale projects.Neeraj is an honest and hardworking team player, always willing to pitch in to help the team. He is efficient in planning projects, punctual in meeting deadlines, and conscientiously adheres to company standards and guidelines. I highly recommend Neeraj
SAIKATPANDIT
Certification:
From
Professional Experience
Training Experience

Qualification

Skills
Adobe Flash, Adobe PhotoShop, HTML5, Java , JQuery , Microsoft Dynamics CRM, SAP FI, SharePoint , Skype, SQL, XML,

Profile
My business cards say such things as Instructional designer, Technical Writer and E-Learning Developer. But when you get right down to it, I’m much more—I’m a digital marketer, an entrepreneur, a web developer, a graphic designer and a technical geek. I have over 15 years of experience in learning and development. During this time I have worked on projects involving development of WBTs, vILTs, producing video tutorials and managing LMS, along with that i have proven track record of training management in IT and education sector. Read More...
RATING & REVIEWS
Satish Reddy
Certification: Microsoft Certified Trainer (MCT) , Microsoft Dynamics CRM
From
Professional Experience
Training Experience

Qualification
B Tech

Skills
.NET, ASP.NET MVC, CRM, Microsoft Dynamics CRM, SQL,

Profile
Dynamics CRM architect and MCT certified trainer a uthorized to deliver CRM official curriculum from Microsoft. Conducted onsite instructor led trainings for 1. Microsoft 2. Infosys 3. TCS 4. HP 5. SA Global 6. Syntel 7. SFW 8. Capgemini 9. Nitor etc. 10. AllState, Chicago. 11. Hitachi Consulting. 12. Tata Technologies 13. CGI 14. Tata Technologies 15. Ericsson Read More...
RATING & REVIEWS
Thania Kruger
Satish has a number of strengths to offer, communicates well with clients and co-workers and is very well organized and dependable. Always interacted well with the team and is reliable and shows good judgment. He will go the extra mile to ensure a job is done and well done.
Santosh Artham
Satish is very good at designing and implementing business solutions in Dynamics CRM, his in-depth knowledge in CRM helps him in delivering efficient solutions. i personally gained lot of CRM concepts by working with him.
Manu Kapoor
I worked with Satish very closely a few years ago. I thoroughly enjoyed working with him and valued him deeply as a team member. He has a very good attitude towards learning new things and going deep into the subject. He always had a solution to any technical problem and his can-do attitude made it very easy to work with him. I wish him all the best in his future endeavors and I am sure he will continue to shine wherever he goes.
Ravi Prakash Reddy Lonka
Satish has natural talent and skills that he has carried from the college days.
Disclaimer

** The above course information is taken from Microsoft.

* Money Back Guarantee till demo and 1st class of the course.


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