This course will help to the professionals who are looking for basic understanding of ITIL framework.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.
After doing this workshop you will be able to gain knowledge about -
The purpose of this unit is to help the candidate to define the concept of a service, and to comprehend and explain the concept of service management as a practice.
The purpose of this unit is to help the candidate to understand the value of the ITIL service lifecycle, how the processes integrate with each other, throughout the lifecycle and explain the objectives, scope and business value for each phase in the lifecycle
The purpose of this unit is to help the candidate to define some of the key terminology and explain the key concepts of service management.
The purpose of this unit is to help the candidate to comprehend and account for the key principles and models of service management and to balance some of the opposing forces within service management.
The purpose of this unit is to help the candidate understand how the service management processes contribute to the ITIL service lifecycle, to explain the purpose, objectives, scope, basic concepts, activities and interfaces for four of the core processes, and to state the purpose, objectives and scope for eighteen of the remaining processes.
The purpose of this unit is to help the candidate to explain the role, objectives and organizational structures of the service desk function, and to state the role, objectives and overlap of three other functions.
The purpose of this unit is to help the candidate to account for and to be aware of the responsibilities of some of the key roles in service management.
|1||Rahul Rakesh||Graduate||9 - 12 years|
|2||rameshch||MBA Finance||12 - 20 years|
|3||Anil||B.E Electronics||12 - 20 years|
|4||Meenu Pandey||MCA ,SAP MM CERTIFIED CONSULTANT,PRINCE2 CERTIFIED||9 - 12 years|
|5||chaitanyasabne||Masters||12 - 20 years|