Microsoft Dynamics CRM is a CRM (Customer Relationship Management) solution which is used worldwide by top as well as middle level organization to Increase profitability, Automate business processes, Maintain customer satisfaction and improve marketing and sales efforts. This course will provide the complete knowledge required to achieve sales targets with Social insights, Business intelligence and Campaign management with the help of Microsoft Dynamic CRM.
After completing this course you will be able to –
Manage sales operations
Work with leads and manage opportunities
Manage product catalogue with orders and invoices
Analyze sales metrics and goals
Manage and apply service level agreements (SLAs)
Use charts and dashboards to evaluate the actual results in comparison to desired results
As such there is no formal prerequisite to join this course, but having prior understanding or working experience with any other CRM application can help you to understand this course in a quick and effective way.
The exam MB2 - 704, "Microsoft Dynamics CRM Application" validates the skills and knowledge of individuals regarding plan to implement, use, maintain or support Microsoft Dynamics CRM 2015 Sales and Customer Service applications.